Experienced in delivering exceptional customer service, technical support, and processing across diverse industries including finance, tech, and government. Skilled in communication, documentation, and process improvement with a focus on client satisfaction and operational efficiency.
Delivered superior support for retail, financial, and tech clients, ensuring high customer satisfaction and issue resolution.
Handled inbound and outbound calls to promote services including business formation, document creation, and legal advising.
Provided troubleshooting and support for internet, TV, phones, and computer systems across multiple technical roles.
Processed insurance claims, student loans documentation, and administrative applications with attention to accuracy.
TaskUs
Provided customer service for two american supermart and retail corporations, Met and exceeded individual metrics as a customer service agent which resulted in being awarded teammate of the month award for many months consecutively., Provided assistance to other customer service agents as a subject...
Citywide Financial Solutions
Contacted american citizens to provide student loans debt relief services, Processed documentation for student loans debt relief
ACSI
Provide customer service by taking and placing orders for delivery or pickup
Telvista Group Tijuana
Provided technical support for Internet, TV and Phone as well as customer support., Met and exceeded individual metrics as a tech support agent which resulted in being awarded teammate of the month award for many months consecutively.
GED
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Supported government and corporate offices with clerical tasks, application processing, and scheduling.
Self Employed
Pick up and drop off the general public that takes public transport, Book appointments for pick and drop off for private events
AMBC Specialist
Processed insurance billing for a doctor’s office in the Miami, Florida, Contacted insurance companies to ensure timely payments of insurance claims that are submitted and resolved errors when claims were denied., Receive and make calls to patients about their next doctors appointments and...
Honora Investments Ltd.
Provided technical support for multiple companies ensure that their computer systems are running optimally and smoothly, Install windows and mac computers with all necessary programs to ensure that workers have all necessary tools to work efficiently and provide a smooth integration to the existing...
Ministry of Science, Technology & Tertiary Education
Received on the job training to be an administrative assistant, Process On-the-Job applications to place prospective candidates at respective government offices.
Ministry of Public Administration
Received on the job training to be an administrative assistant, Make and receive calls from government scholarship recipients to schedule appointments for the onboarding process.
