Kevin - Asistente Legal con experiencia en atención al cliente y soporte técnico

Capacidad para interactuar eficazmente con clientes y colegas, facilitando la resolución de problemas y el trabajo en equipo.

Habilidad para ingresar, organizar y manejar información sensible con precisión y atención al detalle.

Capacidad para coordinar tareas múltiples y cumplir con plazos en entornos de alta demanda.

Facilidad para ajustarse a nuevas tecnologías, procesos y cambios en el entorno laboral.

In charge of contacting clients via phone, email, and text to collect information, documents(e.g., medical records), and signatures required on a declaration of use. This was to ensure paralegals and lawyers had enough time to build strong cases, reduce workload by 50%, and meet deadlines on time.

Responsible for contacting clients via phone and email to request inbound documents to enter information accurately and precisely into the system while adhering to storage requirements. This was meant to enable warehouse crews to have everything ready before storing merchandise, reducing error rates by 90% and costs by 100.. Accountable for running daily and monthly reports to ensure managers and leaders had supporting data(i.e. spreadsheets) to consolidate it with data from the different areas and prove that the company was growing, making a lot of profit, and not losing.

Delivered comprehensive client support by addressing credit card inquiries and providing clear guidance on account features.. Efficiently resolved gaming console technical issues, consistently demonstrating attentive listening, professionalism, and a strong commitment to customer satisfaction.