Detail-oriented professional with international internship experience in finance, data analysis, and customer service. Skilled in data management, call coordination, and process optimization, fluent in Spanish and English.
Proficient in analyzing complex data sets and generating actionable reports to inform business decisions.
Experienced in managing high-volume calls, ensuring clear communication and prompt issue resolution.
Skilled in maintaining organized records and managing administrative workflows efficiently.
Knowledgeable in financial monitoring, client workflow management, and business process improvement.
LanguageLine Solutions
Managed high-volume inbound and outbound calls in real time for a U.S.-based company, coordinating information between multiple parties, prioritizing requests by urgency, and ensuring accurate communication and follow-through on every interaction.. Documented all call activity accurately in real time, maintained organized logs, and resolved communication issues promptly — demonstrating the reliability, multitasking ability, and customer service focus essential to dispatch operations.
PricewaterhouseCoopers (PwC)
Managed concurrent client workflows with strict attention to detail, tracking task status across multiple engagements simultaneously and ensuring all deliverables were completed accurately and on time.. Maintained accurate documentation and activity logs across all client files, coordinating with team members to resolve discrepancies and ensure complete, well-organized records at every stage.
Proesa S.A.
Monitored and tracked operational data across multiple systems simultaneously, identifying issues proactively and coordinating with internal teams to ensure smooth, uninterrupted workflow.. Reported on operational performance metrics and flagged inefficiencies to management, contributing to process improvements and better resource allocation across the team.
Diploma in Applied Economics and Finance with Emphasis on Financial Simulators
Power BI – Data Analysis and Business Intelligence
Diploma in Corporate Finance, Technologies, and Innovation
Diploma in Financial Management
Bachelor’s Degree in Commercial Engineering
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Escombros Verdes S.A.
Designed and analyzed customer satisfaction surveys to evaluate products and services, enhancing analytical skills and customer orientation.. Developed marketing and promotional strategies, fostering creativity and interdisciplinary collaboration.
Sociedad de Ingenieros de Bolivia
Managed document reception, administrative intake, and daily account closings, maintaining organized records and ensuring all incoming requests were processed accurately and without delay.. Coordinated multi-party administrative workflows, communicating clearly with clients and internal staff to resolve requests promptly and maintain smooth daily operations.
