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Kevin
Customer Service and Technical Support Specialist with 7+ years in Telecom and Banking
Contacto
Competencias
Provided customer support and service across multiple industries including telecom, banking, and retail.
Troubleshot technical issues for AT&T users, delivering effective solutions and assistance.
Led team meetings, supervised team members, and mentored new employees at DHL.
Entered, managed, and audited data to ensure accuracy, quality, and compliance at DHL.
Analyzed fraud cases and implemented preventive measures for Capital One clients.
Educación
Idiomas
Resumen
Experienced in customer service, technical troubleshooting, data management, and team leadership across telecom, banking, and logistics sectors.
Logros Clave
- Progressed from Data Entry Agent to Senior Associate with leadership responsibilities at DHL
- Enabled effective team communication and training by leading team meetings and mentoring at DHL
- Handled diverse roles including fraud analysis for Capital One and customer support for AT&T and LG
Experiencia
Technical Support for AT&T
Provided technical support and customer service to AT&T users, troubleshooting technical issues and offering effective solutions.
Customer Service and Sales
Assisted LG customers with product inquiries, provided customer support, and managed sales accounts. Left the position due to the account closure in Costa Rica.
Fraud Agent for Capital One (U.S.)
Analyzed fraud cases and provided preventive measures for Capital One clients, monitoring and verifying security of banking data.
Senior Associate
Initially started as a Data Entry Agent, responsible for entering and managing data in the system, ensuring accuracy and timeliness., Promoted to Quality Auditor (PA), reviewing and assessing data accuracy, quality, and compliance with company standards, providing constructive feedback to peers., In the final role as Senior Associate, took on supervisory responsibilities, including backup leadership for the team, conducting team meetings, and providing feedback to team members., Led and coordinated team meetings, ensuring effective communication and collaboration within the team., Developed leadership skills, including conflict resolution, motivating team members, and driving team performance., Played a key role in mentoring and training new employees, sharing best practices and fostering a culture of continuous improvement.