Kevin - Project Manager with 10+ years of experience in technology and telecommunications

Directed multiple projects, coordinating resources and timelines to achieve objectives.

Maintained effective communication with clients and internal teams to ensure project alignment.

Led diverse teams, fostering collaboration and skill development.

Identified and mitigated project risks to minimize potential impacts.

VRI and OPI Medical Interpretation Training - 80 hours, HIPAA Certification., Make Outbound calls when requested by the client., Ensure excellence in customer service through previously defined skills., Follow the parameters provided by the client to complete calls successfully.

Connecting technicians and customers via phone call through a trouble ticket system., Update the resolution status in the CRM after the technician visits the customer.

Remote troubleshooting: Waystation, BOS, POS, KVM, Switch, Registers, Routers., Interpreter between Client (Spanish) and L2 Engineers (English)., Use of ServiceNow and ATOS proprietary software.

Use of CRM software to understand needs and possible sales for customers., Follow up customers via phone and email., Use of Slack software to communicate within the enterprise., Interpreter between the client (Italian) and L2 Technicians (English).