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Kevin
Customer Service & Sales Professional at MTN with 5+ years experience
Video resume
Contacto
Competencias
Exceptional at resolving customer issues, ensuring satisfaction and fostering loyalty.
Experienced in managing and motivating teams to achieve performance targets.
Skilled in field sales, marketing campaigns, and outdoor activations to drive revenue.
Excellent verbal and written communication, effective in coaching and customer interactions.
Capable of quick decision-making and handling challenging situations with care.
Educacion
Idiomas
Resumen
Dynamic professional with over 5 years in customer service, sales, and team management. Proven ability to lead teams, enhance customer satisfaction, and execute effective marketing strategies.
Logros Clave
- Led field sales campaigns and outdoor activations, increasing brand visibility and customer engagement.
- Managed and coached teams to enhance performance, resulting in improved customer satisfaction scores.
- Streamlined customer support processes at Multichoice, reducing resolution times and boosting team efficiency.
- Handled complex customer inquiries and irate clients with professionalism, maintaining high service standards.
Experiencia
Sales and Customer Service
Customer services and sales management. Field sales marketing and outdoor activations. Assisting store supervisor/ 2IC. People management. Performance management. Leadership
Technical Support Representative
Handling inbound technical customer enquiries. Billing. VAS and decoder insurance. Assisting team leader. Team management. Coaching. Performance management
Call Center Representative
Handling queries in the post-paid and VIP services. Handling VAS requests
Habilidades
Transcripcion del Video
Transcripcion del Video 1
I faced a challenge when a customer disputed a price at the checkout. I calmly reviewed the receipt and explained the pricing policy and offered to check the item's promotional value before the client was then refunded the difference once we cleared the discrepancy.
Transcripcion del Video 2
In my previous retail job, I provided exceptional customer service when a customer was looking for a specific product that was out of stock. I checked in our inventory system and located the actual item in a different branch. The client then opted for an interbranch transfer and waited for the product to arrive.
Transcripcion del Video 3
Hello, my name is Kevin. I am 30 years of age and I have experience in customer service and sales.