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Kevin
Proofreader
Contacto
Competencias
Handled customer inquiries, troubleshooting, and support across healthcare, telecom, and financial sectors.
Reviewed and corrected written content by following grammar, spelling, and style guidelines.
Tracked freight shipments, coordinating compliance with state regulations.
Performed performance tests and reviewed product quality, contributing to customer experience improvements.
Fluent in English and Spanish, used for customer support, technical assistance, and account management.
Educación
Idiomas
Resumen
Experienced in customer service, content review, and logistics coordination with strong bilingual skills in English and Spanish.
Logros Clave
- Managed content review process ensuring adherence to publication standards at Inspired Thinking Group
- Provided bilingual technical support for internet services and telephony at SITEL
- Supervised freight tracking and logistics operations across different states at Lean Staffing Group
Experiencia
Proofreader
In charge of reviewing and correcting written content to ensure accuracy, clarity, and consistency while following grammar, spelling, and style guidelines depending on the publication standards.
Customer Service Agent
Provide customer support for a healthcare company, help customers with general inquiries and troubleshooting the website when they needed to upload a claim or present any kind of issues.
Logistics Coordinator
In charge of tracking freight from point A to B using the regulations depending of the state.
AGENT
In charge of a travel customer service dedicated.
PRODUCT ANALYST-QA
Responsible for promoting improvements based on the final customer experience, ensuring the quality of the product developed by the engineering team and performing performance tests based on the customer’s experience and requirements.
Account Executive
Technological advice, organization and planning of events through marketing, responsible for executing large contracts, participation in new negotiations, data collection (activities carried out for foreign countries).
CUSTOMER SERVICE AGENT
Customer service agent in charge of discussing final balances and billing for credit cards.
Agent
Bilingual technical support agent in internet services and home telephony.
SELLER
Provide advice to current and potential customers, cash handling, customer service, logistics and merchandise handling.