Experienced professional with over a decade in customer service, technical support, and tourism management, known for empathetic communication and strong people skills.
Delivered effective support and service in call centers and BPO environments, ensuring customer satisfaction.
Assisted clients with technical issues, troubleshooting, and product queries over phone and online platforms.
Built strong relationships with clients and colleagues by understanding and addressing their needs.
Managed tourism agency operations and engaged in sales activities to promote services.
Received and applied American accent training to improve client communication.