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Kevin
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Competencias
Demonstrated experience with Computer maintenance and assembly.
Demonstrated experience with MS Office suite.
Demonstrated experience with Programming languages (C#, Java, JavaScript, HTML, CSS).
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Resumen
View Kevin's professional profile on CazVid.
Experiencia
Virtualization Technical Support Engineer L2
Provided break/fix support for virtual machines running on Azure’s infrastructure, analyzing system and console logs to identify and resolve issues., Reviewed bare-metal statistics to detect potential server-side problems and collaborated with cross-functional teams to develop solutions for various software-related challenges., Performed basic operating system setup and offered support for Windows and multiple Linux distributions, including Ubuntu and RHEL.
IT End User Support
Provided first-line technical support, resolving hardware, software, and network issues to minimize downtime., Devices and software installation and maintenance, managed user accounts, and supported system administration to ensure secure access., Conducted user training, created documentation, and ensured security compliance through regular updates and user education., Logged incidents, collaborated with IT teams on recurring issues, and contributed to IT policy development, leading to improved ticket resolution time and user satisfaction.
IT Support
End-user support, device deployment, VOIP management (grandstream), network management, printer troubleshooting., Microsoft 365 administration (user administration, mail routing, email authentication, email migration, group management, Outlook configuration), DNS records maintenance, task automation.
HP Instant Ink tech support representative
Software and driver installation, network setup, cartridge and toner installation, paper jam removal, printhead installation, alignment and cleaning.
Google Workspace tech support representative
UI and Navigation support, general troubleshooting, DNS set up, Email routing, set up and Migration, calendar, contacts migration, device policy setup, Google Drive, Google Vault, and Google voice troubleshooting.