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Kevin
Customer Service Specialist with 4+ years in client support & retention
Contacto
Competencias
Delivered excellent support, organized service operations, and resolved customer issues efficiently.
Retained clients through relationship management and increased sales by upselling additional services and products.
Provided first-level technical assistance, including malware protection and internet service troubleshooting.
Scheduled technician visits, checked insurance coverage, and managed customer appointments.
Utilized MS Office tools for documentation, reporting, and communication tasks.
Educacion
Idiomas
Resumen
Experienced in providing customer care, technical support, and upselling within the insurance, entertainment, and internet sectors.
Logros Clave
- Provided customer care for health and insurance companies including Cigna and First American, handling coverage checks, appointment scheduling, and form filling.
- Retained and upsold services to customers for Sirius XM, DISH TV, and HughesNet, successfully extending contracts and increasing revenue.
- Handled technical support and sales for protection software and internet services, demonstrating a diverse skill set in customer retention and product upselling.
Experiencia
Customer service representative
Customer care specialist for the health insurance company Cigna Health Care, creating tickets, checking coverage and also scheduling appointments and filling out forms as well as contacting medical institutions to discuss coverage for Cigna Health Care patients.
Retention and sales representative
Retaining customers and also making upselling for Sirius XM customers, providing customer care and at the same time upgrading their music packages to a more complete service and also getting higher revenue to the company.
Customer service representative
Personal care specialist for First American insurance company, creating appointments, checking coverage and deductible for customers to replace or repair their home if there was any type of damage on their properties as well as schedule technicians appointments.
Sales and retention agent
Retaining customers and we were also responsible for some first level technical support, as well as responsible for selling protection software against malware and viruses., Retaining customers and also extending their contracts for the DISH tv services providing discounts and building value, as...