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Keziah
Store Manager
Contacto
Competencias
Provided front-line support, handled complaints, and maintained positive client relationships in retail, spa, and medical environments.
Conducted daily cash reconciliation and managed petty cash in multiple roles, ensuring financial accuracy and accountability.
Organized appointments, seat bookings, and group reservations using Fresha and manual systems in hospitality and beauty sectors.
Welcomed clients, answered calls, and managed switchboard duties across various administrative roles.
Utilized MS Office tools for documentation, invoicing, and data entry tasks across roles.
Educación
Idiomas
Resumen
Dedicated professional with extensive experience in customer service, cash handling, appointment management, and administrative tasks across retail, medical, and beauty industries. Skilled in client relations, complaint resolution, and efficient operations. Proven ability to adapt to fast-paced...
Logros Clave
- Managed daily cash reconciliation and petty cash across multiple roles, ensuring financial accuracy.
- Led client onboarding and appointment scheduling, improving operational efficiency in various hospitality and retail settings.
- Handled complaints and customer inquiries effectively, maintaining high service standards and client satisfaction.
Experiencia
STORE MANAGER
Welcoming clients at reception, Arranging appointments, Contacting new clients for scheduling, Receiving payments & receipting, Conducting daily cash reconciliation, Managing petty cash, Dealing with Complaints, Redeeming voucher purchasing, Organizing Fresha, Seat and Group Bookings, Stock...
FRONT DESK MANAGER
Welcoming clients at reception, Arranging appointments, Contacting new clients for scheduling, Receiving payments & receipting, Conducting daily cash reconciliation, Managing petty cash, Dealing with Complaints, Redeeming voucher purchasing, Organizing Fresha, Seat and Group Bookings, Stock...
Customer Service Host and Team Leader
Inbound calls (customer retention), Outbound calls (non-depositors), Processing payments & withdrawals, Live chat, Support emails
ASSISTANT MANAGER / RECEPTIONIST
Welcoming clients at reception, Arranging appointments, Support email, Inbound & outbound calls, Managing petty cash, Conducting daily cash reconciliation, Receiving payments & receipting, Dealing with Complaints
RECEPTIONIST / SWITCHBOARD OPERATOR
Welcoming clients at reception, Switchboard operation, Filing, Invoicing, Payment processing, Inbound calls, Managing petty cash, Conducting daily cash reconciliation, Receiving payments & receipting
RECEPTIONIST FOR DR PAULSE
Welcoming clients at reception, Arranging appointments, Switchboard operation, Receiving payments & receipting, Insurance and medical queries & claims, Addressing medical aid-related inquiries, Assisting with account-related issues, Conducting daily cash reconciliation, Managing...
DATA CAPTURER / SWITCHBOARD OPERATOR
Switchboard operator, Filing, Receiving payments & receipting, Data capturing, Assisting with account-related issues