Khavi - Administrative Professional with 6+ years of experience in customer service and team leadership

Proven ability to lead diverse teams, coordinate tasks, and ensure project goals are met efficiently.

Strong skills in active listening, empathy, and clear communication to address customer needs and enhance satisfaction.

Experienced in stock control, auditing, and merchandising to optimize inventory accuracy and presentation.

Capable of executing strategic plans, managing deadlines, and coordinating multiple tasks effectively.

Managing the correspondence and communications of the organisation such as phone calls, post and emails.. Directed and supervised a diverse team of 10, consistently meeting all project deadlines while improving department productivity by 15% through targeted mentorship.. Supervised and mentored junior staff and interns, providing regular performance feedback and professional development guidance to enhance team capabilities.

Fast and accurate processing of transaction and returns, inventory updates.. Taking the lead on stock takes, shelf replenishment and premium merchandising.. High attention to detail in balancing tills and maintaining store security protocols.

Managed end to end stock control and auditing, ensuring 70% accuracy in inventory levels during high pressure of sale periods.. Took the initiative to coach new team members on sales strategies, resulting in improved team performance and customer satisfaction.