Khristhian - Customer Service Specialist with experience in CRM and multitasking

Tegucigalpa, Francisco Morazán Department, Hondurasen

Maintained detailed customer interaction records using CRM systems.

Proficient in managing multiple dispatch requests simultaneously.

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Resumen

Experienced in managing customer interactions and using multiple technical tools to enhance service quality.

Developed skills in using a variety of technical tools including Zendesk, Salesforce, and Shopify.

MS Office SuiteAvanzado

Utilized Word, Excel, PowerPoint, and Outlook to prepare documents, manage data, and communicate effectively.

Customer Relationship Management (CRM)Intermedio

Kept detailed records of customer interactions and managed customer issues using CRM platforms.

Technical Support ToolsIntermedio

Supported customer service activities with Zendesk, Helpshift, Salesforce, and Fountain.

Content TranslationIntermedio

Applied advanced knowledge in translating texts in a professional context.

English

Partner Hero

March 2023 - October 2023

Keeping detailed records of customers interactions, issues, and resolutions in a customer relationship management (CRM) system.

Bachelor's Degree

Completed 2020

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