Khubone - Sales Supervisor with 3+ years in Retail & Hospitality

Expert at engaging clients, resolving issues promptly, and ensuring positive guest and customer experiences.

Proficient in leading sales teams, achieving targets, and developing strategies to increase revenue.

Skilled in stock monitoring, discrepancy investigation, and inventory accuracy enhancement.

Experienced in managing administrative tasks, record keeping, and report generation for efficiency.

Welcomed guests and managed front desk operations.. Handled guest check-in, check-out, and reservations.. Answered calls, emails, and guest enquiries professionally.. Processed payments and maintained accurate guest records.. Coordinated with housekeeping to ensure room readiness.. Resolved guest concerns promptly and professionally.. Maintained a clean, organized reception area.. Delivered exceptional customer service to ensure guest satisfaction.

Managed daily store operations while consistently achieving sales targets.. Led and coached the sales team to improve performance and customer service.. Oversaw inventory management, stock control and procurement.. Analyses sales performance and prepared management reports.. Managed cash reconciliation and daily financial transactions.. Improved operational efficiency through effective administrative processes.. Maintained compliance with company policies and health and safety standards.

Managed daily administrative operations.. Maintained accurate customer records.. Processed quotations and invoices.. Coordinated service bookings.. Prepared daily and monthly reports.. Managed filing and documentation.. Processed payments and reconciliations.. Updated CRM and ERP systems.. Scheduled appointments and meetings.. Handled customer enquiries professionally.. Maintained office records and databases.. Supported daily office operations.

Received, checked, and recorded incoming stock.. Monitored inventory levels and maintained accurate stock records.. Conducted stock counts and investigated discrepancies.. Picked, packed, and dispatched stock as required.. Organized the stockroom and ensured products were stored correctly.. Processed stock transfers and updated inventory systems.. Assisted with stock replenishment and maintained stock availability.