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Kiel
Male Receptionist
Contacto
Competencias
Demonstrated experience with Customer Service.
Demonstrated experience with Complaint Resolution.
Demonstrated experience with Telephone & Email Communication.
Demonstrated experience with Client Support.
Demonstrated experience with Team Coordination.
Educación
Idiomas
Resumen
Male Receptionist open to new opportunities
Experiencia
GUEST RELATIONS EXECUTIVE
Managed reception/guest services desk, telephone calls, emails, and daily customer interactions.. Resolved customer inquiries, complaints, feedback, and service requests to enhance guest satisfaction.. Welcomed and assisted customers, visitors, and guests professionally.. Provided information on stores, facilities, promotions, events, parking, and mall services.. Collaborated with security, housekeeping, maintenance, and management to address and resolve guest concerns promptly.. Supported guests with special requirements and ensured a positive customer experience.. Assisted with mall events, promotions, programs and customer service initiatives.. Documented and tracked complaints, inquiries, lost & found items, and daily reports to ensure effective follow-up and service improvement.. Maintained professional appearance and a clean, organized reception area.. Followed mall policies, safety procedures, and customer service standards.
SALES ASSOCIATE
Assisted clients in identifying properties that matched their needs and financial resources, generating and maintaining a robust client lead pipeline.. Delivered professional client service throughout property inquiries, viewings, transactions, and after-sales support.. Managed client inquiries through phone, email, and other channels, ensuring timely follow-up and accurate information to enhance client satisfaction.. Prepared and reviewed client documents, contracts, agreements, letters, and transaction records with close attention to detail.. Maintained client databases and communication records to support feedback, follow-up, and upcoming property projects.. Scheduled client appointments, meetings, conferences, and travel arrangements while maintaining organized calendars.. Supported multiple agents and professionals with administrative, marketing, event, and operational tasks, facilitating seamless daily operations.
GUEST SERVICES OFFICER
Managed guest service operations across reception, public announcements, lost and found, telephone, ticketing, entry/exit, and guest assistance stations.. Handled guest concerns and service issues while supporting a smooth and positive customer experience.. Responded to customer inquiries, directing team members to ensure prompt and professional handling of requests.. Coached and assisted team members, enhancing service delivery and guest satisfaction.. Monitored team performance and provided feedback to management, supporting staff development and evaluation.. Coordinated communication between management and team members and helped resolve workplace grievances and operational issues.. Ensured service equipment and operational resources were available and maintained for efficient guest service.
TEAM MEMBER – Food Attendant | Kitchen Staff | Stock Controller
Provided friendly front-line customer service by greeting guests, taking orders, serving food and beverages, and answering menu-related questions.. Resolved guest concerns and complaints calmly and professionally, ensuring adherence to restaurant policies and enhancing customer satisfaction.. Maintained cleanliness, safety, professional appearance, and compliance with restaurant SOPs.. Collaborated with team members to meet daily, weekly, and monthly operational targets, contributing to overall team success.. Oversaw inventory and stock records, ensuring accuracy and supporting seamless restaurant operations.