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A Driver
Demonstrated experience with VISUAL BASIC.
Demonstrated experience with OBJECT ORIENTED C++.
Demonstrated experience with JAVA.
Demonstrated experience with HTML.
Demonstrated experience with SQL.
Professional profile
Admin work assisting the auditor.
Tutoring Computer Science students in the foundation year programme.
Availability.. Answer inbound calls.. Quality of calls.. Logged calls on ARS and/or ITSM.. First call resolution rate.. First Line Support.. Post call Survey.. Cut Calls.. Compiling reports on BMC Remedy and sending them to relevant departments.. Monitoring SLA (Incident Management).
Compiling reports on BMC Remedy and sending them to relevant departments.. Monitoring SLA (Incident Management).