Dedicated data analyst with comprehensive experience in data interpretation, visualization, and market research, committed to supporting data-driven decision making.
Utilized statistical methodologies and tools to extract insights from complex data sets.
Created dashboards and visual reports to communicate data-driven insights to clients and teams.
Written queries to retrieve, manipulate, and analyze data from relational databases.
Conducted research projects to identify market trends and customer preferences, informing business strategies.
Cooperativa de trabajo asociado COOSOCIAL
Efficient capture of accounting data, including the recording of invoices, receipts, and other financial documents in accounting systems., Organization and maintenance of physical and digital files, ensuring their accessibility and updating for audits and inquiries., Execution of basic bank reconciliations to ensure correspondence between accounting records and bank statements., Collaboration in the preparation of financial reports, such as balance sheets and income statements, under detailed supervision., Support in the management of accounts payable and receivable, focusing on accuracy and financial control., Development of skills in financial analysis, claims resolution, and billing processes., Experience in customer service and negotiation, strengthening communication and customer satisfaction.
Consumer sales solutions
Expert advice on product pricing and packages, providing clear answers and resolving customer inquiries., Implementation of friendly persuasion strategies to overcome objections and optimize sales., Coordination and scheduling of appointments with potential clients, adjusting to calendar availability., Opening of new accounts, including accurate documentation of personal, demographic, and payment information in the system., Detailed information to clients about products, services, membership details, and purchase benefits., Conducting cold or warm calls to companies to offer services tailored to different industries or niches., Execution of structured sales pitches through manual and automatic dialing systems., Active listening to understand customers, effective management of concerns, and escalation of important issues to the supervisor., Utilization of coordination and planning skills to achieve objectives and meet established schedules.
High School
Public Accountant
Advanced English
Diploma
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Managed multiple data analysis projects from inception to delivery, coordinating with cross-functional teams.
Quantica BPO
Effective resolution of a wide range of technical issues in multiple systems and applications, providing assistance to clients and end-users across various time zones., Management and tracking of service tickets for equipment maintenance requests., Active monitoring of operating systems and introduction of commands for problem resolution., Technical support in network protocols and features, ensuring effective and continuous communication., Personalized advice to clients on product selection, based on specific needs, intended use, and available budget., Preparation and provision of detailed documentation for the initiation, closure, and resolution of first-level technical issues, directed to technical support staff., Close collaboration with supervisors for the escalation and resolution of customer technical queries or issues., Resolution of escalated problems acting as an expert on a variety of issues, improving customer satisfaction and service efficiency.
Ryder System, Inc/Lean Solutions Group
Managed the issuance, review, and validation of electronic and physical invoices, ensuring compliance with local and international tax regulations., Coordinated the billing process with sales and accounting departments to ensure the correct application of discounts, taxes, and commercial terms., Performed periodic reconciliations of accounts receivable and followed up with clients to optimize cash flow., Implemented improvements in the electronic billing system, reducing errors and speeding up processing times., Prepared monthly billing reports and key indicator analysis for financial management., Provided support and training to new employees in handling billing platforms and tax compliance., Supervised document management related to invoices and tax receipts for internal and external audits.
FST LOGISTICS/ Lean Solutions Group
Professional responsible for the efficient and accurate management of accounts payable, ensuring the correct recording and processing of invoices and payments to suppliers., Expert in account reconciliation, maturity control, and purchase order tracking to maintain optimal cash flow., Able to collaborate with different areas of the company to resolve discrepancies and ensure compliance with internal policies and tax regulations., Advanced management of accounting software and high attention to detail to prevent errors and fraud.
