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Kirsten
Hospitality and Customer Service Professional with over 10 years in the Food & Beverage Industry
Contacto
Competencias
Consistently delivers high-quality service, ensuring customer satisfaction and repeat business.
Leads and motivates teams to achieve operational goals and maintain a positive work environment.
Handles complex customer and operational issues efficiently to minimize disruptions.
Manages budgets, wages, and stock, ensuring profitability and cost control.
Excels in verbal and written communication, fostering positive interactions with customers and colleagues.
Educacion
Idiomas
Resumen
Dedicated professional with over a decade of experience in bar management, customer service, and business operations. Proven ability to enhance customer experiences, lead teams, and manage efficient operations in fast-paced environments. Passionate about delivering excellence and building strong client relationships.
Logros Clave
- Successfully managed bar operations and customer relations at multiple venues, enhancing customer satisfaction.
- Refurbished and launched The Queens pub, increasing patronage through event organization and service excellence.
- Secured sales and built business networks as a Sales Representative, boosting company outreach.
- Maintained high standards of hygiene, safety, and operational efficiency in busy bar environments.
Experiencia
Bar Staff
Opening the bar in the morning. Responsible for the set up of the bar. Cleanliness and hygiene. Cellar maintenance. Stock checking. Cash handling. Access to the safe and front door keys
Chat Room Monitor
Monitor the chat rooms. Engage in conversation with players. Promote the latest apps and games. Assist with technical issues. Ensure a fun friendly atmosphere
Customer Service Representative
Provide high standard of customer service via Email. Deal with a range of queries. Represent DPD to the highest standard
Public House Leaseholder
Refurbished the bar. Built up and maintained customer repertoire. Organised events. Responsible for rent, wages, bills, stock
Sales Representative
Online networking. Business to business door canvassing. Promotion of the company. Securing sales
Co-owner/Manager
Managed bar operations. Customer service. Problem solving. Cash handling
Bar Staff
Worked in kitchen and front of house. Handled food and served customers
Temporary Staff
Cash handling. Customer care. Promoting a friendly environment
Bar Staff
Handled food and served customers. Used hot skillet plates