Kleinboy - Supervisor at KFC with 8 years in Food Service

Northam, Limpopo, South Africaen

Successfully managed a team of up to 15 staff members during peak hours.

Implemented operational improvements that decreased service time by 20%.

Publicado en CazVidVideo entrevista disponible

Resumen

Dedicated supervisor with over 8 years of experience in the food service industry, specializing in team leadership and operational management.

Video Resume

Logros Clave

Achieved a customer satisfaction rating of over 90% during my tenure.
Conducted training sessions that increased team productivity and morale.

Habilidades

Team LeadershipAdvanced

Proven ability to lead and motivate teams to achieve operational goals.

Operational ManagementAdvanced

Skilled in managing daily operations to ensure efficiency and quality service.

Customer ServiceExpert

Exceptional ability to enhance customer experience and resolve issues effectively.

Training and DevelopmentIntermediate

Experienced in developing training programs that enhance staff skills and performance.

Idiomas

English(Fluent)

Experiencia

Supervisor

Kfc

I worked there over 8 years and resigned last month

Transcripcion del Video

Transcripcion del Video 1

We as a team, we must come with the idea of finding the root cause of the problem or the issue and communicate it further so that we can come with the strategies on how we can handle that. So every time when we have a pre-shift, like, we must communicate this kind of issue so that everybody must know, must have that stick in that mind kind of information so that we can know what to do if we overcome this challenge.

Transcripcion del Video 2

When dealing with issues of clients, firstly you must find the root cause of issue and communicate it with the team. Then find the strategies to overcome it. And when you do so, and make sure that that mistake, we do not repeat it. So the team must find the strategies on board every day, they must read about them so that they do not overcome this kind of challenge each and every day. They know what they must do always when they find the same problems.

Transcripcion del Video 3

When handling the issue of the customers or the clients, firstly, you must have to find the root cause of the client and communicate it with the team and also providing strategies on how you can win those kind of situations or those kind of issues, or how can you prevent it to not come again at the store, to not, let me say, not, yeah, that's it, right?

Transcripcion del Video 4

So I was operating the dump truck by then. It was my first time working, I'm using the dump truck machine. So at that time, I was working as an assistant. So I managed to work as smooth as I can, because it was my first time operating that machine.

Supervisor

The time that I managed to overcome the multiple tasks is, it was the time that my manager was sick and I have to go and do his job and also do my job. So I was multitasking by then. Then, but the result were good. I was working at the KFC store as a supervisor, but I have managed to do my manager's job and also my job at the same time and we were successfully managed to maintain our target for that month. Thank you.

Transcripcion del Video 6

Hello, this is my brother. I just sent you my CV now. So I confirm everything that is in there is my driver's license, dumbstruck certificate, my metric certificate, and something that are relevant to this job. So you can please keep it.