Experienced in client account management, team training, and process follow-up with strong communication skills in English.
Provided quality customer service, handled client requests, and solved problems efficiently.
Conducted training sessions and provided feedback to team members to enhance performance.
Managed eviction filings and followed up on open court cases for clients.
Fluent in English, facilitating effective communication with clients and team members.
Resident interface
In charge of handle the client’s requests based on their account requirements., Handled their evictions filings., Daily follow ups to their open cases in the court., Provided training to improve their platform usage.
Conduent Guatemala
Maintained 100% development from the team by providing them the best, effective and exceptional feedback by doing weekly and monthly activities.
Conduent Guatemala
Provided them the best, effective and exceptional feedback by doing weekly and monthly activities.
Asistencia Global de Guatemala S.A
Bachelor
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Handled multiple responsibilities daily, prioritizing tasks efficiently.
