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Kristal
Advisor I / Back-Up Leader / Temporary Supervisor
Contacto
Competencias
Demonstrated experience with Customer service.
Demonstrated experience with Attention to detail.
Demonstrated experience with SQL.
Demonstrated experience with Data querying and filtering.
Educación
Idiomas
Resumen
View Kristal's professional profile on CazVid.
Experiencia
Advisor I / Back-Up Leader / Temporary Supervisor
Delivered top-tier customer support and consistently exceeded satisfaction KPI compliance (quality, CSAT, productivity), Supervised team performance follow-up implemented process improvements, and ensured compliance with corporate standards, Trained new employees, fostering professional development and productivity, Assisted customers with credit card billing inquiries, including statement reviews, charge explanations, interest calculations, and account balance clarification, Handled billing disputes, charge investigations, and dispute follow-ups, ensuring timely resolution and clear communication with customers, Assisted with process compliance, performance tracking, and operational follow-ups to improve efficiency on the dispute process and customer experience
Sales Advisor
Provided outstanding customer service while advising clients on automotive diagnostic services, Ensured client satisfaction by tailoring solutions to specific needs