Dedicated financial services specialist with extensive experience in customer support, debt collection, team leadership, and financial system management. Proven track record of enhancing operational efficiency and customer satisfaction.
Exceptional ability to manage customer interactions, resolve queries, and ensure customer satisfaction.
Proficient in debt recovery strategies, account reconciliation, and credit processes.
Experienced in leading teams, training new staff, and fostering a high-performance work environment.
Skilled in financial software, data analysis, and ensuring compliance with banking regulations.
Postbank
Responsible for customer verifications. Card replacements. Opening new accounts. PIN reset. Account queries. Queue management. Customer service
Woolworths financial services
Leading a high performing team of up to 12 agents. Collecting outstanding debt for instore, personal loan and credit card accounts. Admin and record keeping. Payment updates, recons and ITC updates. Managing, coaching, and motivating the team to reach a set of KPI’s monthly. Training and mentoring new team members. Empowering career development and skills growth. Responsible for VOC (voice of customer) feedback. Managed behavioural issues and facilitated ER processes. Administrator for external agencies and debt sale. Collections agent
EDCON group
Debt collections
National certificate
National Diploma
Matric certificate
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