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K

Kutala

Customerserviceclerk

Contacto

Cape Town, Western Cape, South Africa
Disponible en CazVid
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Competencias

Bank transactions and statement queries

Demonstrated experience with Bank transactions and statement queries.

Financial services compliance, regulations and security

Demonstrated experience with Financial services compliance, regulations and security.

Software and financial services systems

Demonstrated experience with Software and financial services systems.

Training of new starters

Demonstrated experience with Training of new starters.

Patience

Demonstrated experience with Patience.

Educacion

National certificate
Compuscan academy_Experian South Africa
Completed 2024
National Diploma
Cape Peninsula university of technology
Completed 2015
Matric certificate
Port St John’s high school
National Certificate, Generic Management
Compuscan Academy – Experian South Africa
Completed 2024

Resumen

Customerserviceclerk open to new opportunities

Experiencia

Customerserviceclerk

Postbank
Mar 2026 - Present

Responsible for customer verifications. Card replacements. Opening new accounts. PIN reset. Account queries. Queue management. Customer service

Team leader, Administrator and collections agent

Woolworths financial services
Mar 2009 - Feb 2025

Leading a high performing team of up to 12 agents. Collecting outstanding debt for instore, personal loan and credit card accounts. Admin and record keeping. Payment updates, recons and ITC updates. Managing, coaching, and motivating the team to reach a set of KPI’s monthly. Training and mentoring new team members. Empowering career development and skills growth. Responsible for VOC (voice of customer) feedback. Managed behavioural issues and facilitated ER processes. Administrator for external agencies and debt sale. Collections agent

Call centre agent

EDCON group
Jun 2005 - Feb 2009

Debt collections

Customer Service Clerk

Postbank
Mar 2026 - Present

Perform customer verifications and assist with account opening and account-related queries.. Process card replacements and PIN resets while maintaining a professional customer experience.. Manage queues and support efficient customer flow in a busy branch environment.

Team Leader

Woolworths Financial Services
Jan 2023 - Jan 2025

Led and supported a high-performing team of up to 12 agents for two years.. Managed, coached and motivated team members to achieve monthly KPIs and performance expectations.. Trained and mentored new team members and supported career development and skills growth.. Monitored Voice of Customer (VOC) feedback and addressed behavioural matters, including facilitating ER processes.

Recoveries Administrator

Woolworths Financial Services
Jan 2015 - Jan 2023

Processed payment updates, reconciliations and ITC updates for external agencies.. Handled debt review queries and maintained accurate administration and records for debt sales.

Collections Agent

Woolworths Financial Services
Jan 2009 - Jan 2015

Managed collections activities and customer accounts in a financial services environment.

Call Centre Agent – Debt Collections

EDCON Group
Jun 2005 - Feb 2009

Handled debt collection activities and customer interactions in a call-centre environment.

Habilidades

Bank transactions and statement queriesFinancial services compliance, regulations and securitySoftware and financial services systemsTraining of new startersPatience
Publicado en CazVid - 4 sept 2026
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