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Laila
Trainer
Contacto
Competencias
Performed complex data analysis using various tools to support decision-making.
Written queries to extract and manipulate data from relational databases.
Created detailed reports, dashboards, and models in Excel.
Presented insights and findings to stakeholders across departments.
Educación
Resumen
Dedicated data analyst with a strong background in marketing analytics and a proven ability to translate data into actionable insights.
Logros Clave
- Led data collection and analysis to inform marketing strategies.
- Developed dashboards that provided real-time data insights.
- Supported cross-functional teams with data-driven recommendations.
Experiencia
Trainer
Trained 30+ people, Responsible for re-writing trainings to be effective and expected to improvise incase of difficulties and to manage time efficiently., Responsible for identifying individual learning styles and applying a method that keeps the entire group engaged and enhances the learning curve.
Coach
Responsible for evaluating agent interactions, including calls, chats, WhatsApp, and email conversations, requiring a keen eye for detail.
Customer service agent
Effectively able to multitask, as I have been expected to be on standby for call, while chatting through livechat, WhatsApp and mailing. Able to handle all contacts according to company standards.
Care Specialist
Mostly B2B assistance for maximum optimization of branding and marketing tools.
Solopreneur
Producing handmade item within the pre-arranged time., Marketing and customer service through several social media platforms (Facebook, Instagram, Tik Tok and WhatsApp) on a daily basis., In charge of the deliveries and pickup by clients within the pre-arranged time., Training kids within the ages 6-11 in bootcamp.