Lais - Tracking Specialist at VGF Management (ADEN Logistics)

Expertise in providing efficient, empathetic support to clients and internal teams, resolving issues promptly.

Experience in optimizing logistics and support workflows to enhance operational efficiency.

Skilled in coordinating complex schedules and priorities to ensure seamless project execution.

Proven ability to supervise support teams, ensuring high performance and quality service delivery.

Direct support to the COO and the Lead Executive Assistant in coordinating projects and strategic decision-making.. Proactive management of schedules, emails, and internal/external priorities, ensuring efficient workflow.. Shipment oversight from assignment to delivery, delay resolution, and real-time ETA updates.. Coordination of administrative meetings, confidential documentation, and creation of executive and logistics reports.

Monitored shipments and resolved incidents, ensuring on-time deliveries.. Maintained constant communication with carriers and clients to provide updates and resolve issues.. Coordinated logistics operations to improve efficiency and service quality.. Managed accounts payable for carriers, including invoice validation, payment tracking, and reconciliations.. Handled back-to-back calls with carriers to resolve payment issues, commissions, and account inquiries.. Provided customer support related to payments, ensuring clear communication and timely resolutions.. Supported billing processes and accurate invoicing of logistics services.. Promoted and offered GlobalTranz services and solutions to carriers when applicable.

Provided real-time chat support to workers, resolving account, payment, and shift-related issues.. Processed manual shift payments when system automation failed.. Supervised support agents and ensured high-quality case resolution.. Prepared daily operational reports for management.. Managed live workforce operations, filling open shifts quickly and coordinating 1099 and W2 workers.