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Lakshmi
HR and Sales Leader with over 10 years of experience in Recruitment, Operations, and Customer Service
Contacto
Competencias
Expertise in HR operations, employee relations, and compliance, driving organizational HR strategies.
Proven ability to lead sales teams, meet revenue targets, and develop client relationships.
Skilled in motivating and managing cross-functional teams to achieve operational goals.
Exceptional in client consultations, team coordination, and stakeholder engagement.
Experienced in streamlining workflows and ensuring adherence to policies and procedures.
Educacion
Idiomas
Resumen
Dynamic professional with over a decade in HR, sales, and operations, adept at driving team performance, optimizing processes, and delivering client satisfaction across diverse industries.
Logros Clave
- Led branch sales and operations at Irish Expert, consistently achieving revenue targets and boosting client satisfaction.
- Developed and implemented HR strategies at TASKO Interior Design, ensuring compliance and enhancing team productivity.
- Improved employee retention and workplace culture at Building Blocks Group through effective HR initiatives.
- Sourced and shortlisted top talent across multiple roles, streamlining recruitment processes at Vinodha Portfolio.
- Ensured passenger safety and enhanced customer experience as Cabin Crew at Silk Air.
Experiencia
Head of Sales (HOS) / Branch Manager
Managed overall branch operations, sales performance, and team productivity.. Led and motivated counsellors and documentation teams to achieve revenue targets.. Conducted client consultations and eligibility assessments for immigration visas.. Ensured accurate documentation and timely submission of applications.. Achieved monthly sales, conversion, and growth targets consistently.. Handled client escalations and ensured high customer satisfaction.. Ensured compliance with immigration regulations and company SOPs.. Prepared branch performance reports and coordinated with head office.. Improved walk-in conversion rates and referral-based business.
HR – Operations Head
Developed and implemented HR and operational strategies.. Led HR and operations teams, managing daily business activities.. Ensured compliance with labor laws, policies, and internal procedures.. Managed employee relations, grievance handling, and conflict resolution.. Handled payroll processing, employee data, leave management, and benefits.. Designed training and development programs to improve workforce efficiency.
HR Manager
Managed end-to-end HR operations and recruitment processes.. Improved employee retention and workplace culture initiatives.. Handled salary structuring, payroll processing, and statutory compliance.. Maintained employee records and HR documentation.. Enforced health, safety, and organizational policies.
HR Recruiter
Sourced, screened, and shortlisted candidates for multiple roles.. Conducted telephonic and face-to-face interviews.. Coordinated interviews with hiring managers.. Managed job postings, applicant tracking, and recruitment databases.. Conducted background verification and reference checks.. Built and maintained a strong candidate pipeline.
Cabin Crew
Ensured passenger safety by following aviation safety protocols.. Conducted pre- and post-flight briefings and incident reporting.. Assisted passengers with boarding, seating, and in-flight requirements.. Verified travel documents including passports and tickets.. Delivered high-quality customer service in a multicultural environment.