Experienced in technical support, customer service, and sales with a robust skill set in B2B and B2C environments, excelling in multi-platform communication.
Provided technical support for home and enterprise clients across various platforms including chat, email, and phone at Convergys and BetUS.
Generated sales opportunities, cold called, and upsold products, demonstrating proactive outreach skills in roles at FCCS, UCB, and Equifax.
Handled inbound and outbound inquiries, resolved client concerns, and assisted with product downloads and account management.
Utilized listening and investigation skills to identify debtors, resolve issues, and improve client interactions.
BetUS
Inbound, outbound, chat support., Assist the clients with downloading various applications on all types of mobile devices, laptops, desktops., Sales skills to pitch the clients to use crypto currency as their main method for transferring and depositing their money.
FCCS
Email, chat and phone support., Respond to and resolve clients concerns about the CBD products., Look for sales opportunities and upsell products mainly through email and chat support.
UCB
Making outbound calls as a collections agent., Improved listening skills and ability to locate debtors.
Equifax
Provide sales opportunities to the sales team in the USA., Cold calling and generating the first point of contact for business accounts and enterprise accounts.
High School Diploma
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Proficient in MS Office Suite (Word, Excel, Outlook), Windows OS (7,8,10), and Mac OS, applied in support and sales documentation.
Convergys
Inbound, chats, email technical support., Provide technical support to home based and business enterprise accounts.
