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Lane
Technical Support & Sales Specialist with 5+ years in Customer Service and B2B
Contacto
Competencias
Provided technical support for home and enterprise clients across various platforms including chat, email, and phone at Convergys and BetUS.
Generated sales opportunities, cold called, and upsold products, demonstrating proactive outreach skills in roles at FCCS, UCB, and Equifax.
Handled inbound and outbound inquiries, resolved client concerns, and assisted with product downloads and account management.
Utilized listening and investigation skills to identify debtors, resolve issues, and improve client interactions.
Proficient in MS Office Suite (Word, Excel, Outlook), Windows OS (7,8,10), and Mac OS, applied in support and sales documentation.
Educacion
Idiomas
Resumen
Experienced in technical support, customer service, and sales with a robust skill set in B2B and B2C environments, excelling in multi-platform communication.
Logros Clave
- Provided technical support and sales assistance across multiple platforms including chat, email, and phone at BetUS and Convergys.
- Generated and identified sales opportunities through email, chat, and cold calling in roles at FCCS, Equifax, and BetUS.
- Enhanced listening and investigation skills while managing collections and customer concerns, leading to improved communication efficiency.
Experiencia
Technical support / Sales
Inbound, outbound, chat support., Assist the clients with downloading various applications on all types of mobile devices, laptops, desktops., Sales skills to pitch the clients to use crypto currency as their main method for transferring and depositing their money.
Back Office Email Sales Support
Email, chat and phone support., Respond to and resolve clients concerns about the CBD products., Look for sales opportunities and upsell products mainly through email and chat support.
Collections associate
Making outbound calls as a collections agent., Improved listening skills and ability to locate debtors.
Mid-Market Sales / Back Office Team
Provide sales opportunities to the sales team in the USA., Cold calling and generating the first point of contact for business accounts and enterprise accounts.
Technical support / Customer Service
Inbound, chats, email technical support., Provide technical support to home based and business enterprise accounts.