Lanie

Demonstrated experience with Customer service excellence.

Demonstrated experience with Communication skills.

Demonstrated experience with Operating propane and battery-powered forklifts.

Demonstrated experience with Familiarity with Jira and Genesis platforms.

Safely operate delivery vehicles to transport and deliver packages efficiently and on schedule.. Plan and navigate daily delivery routes while maintaining accuracy and meeting time-sensitive deadlines.. Load, unload and organize packages to ensure safe and efficient deliveries.. Provide professional and courteous customer service during deliveries and customer interactions.. Conduct vehicle inspections and follow all company safety procedures and traffic regulations.. Maintain accurate delivery records and handle packages with care.

Delivering high-quality, empathetic support to 9/11 responders and survivors navigating complex documentation processes.. Facilitating scheduling and coordination of medical appointments with approved providers.. Maintaining accurate records and managing secure document uploads in compliance with program and HIPPA guidelines.. Act as a trusted point of contact, helping members understand benefits and next steps.. Consistently assisting members in checking on claim benefits, checking on certification and handling high call volumes.

Delivered exceptional customer service by providing precise product information and efficient assistance, resulting in heightened customer satisfaction and unwavering loyalty.. Demonstrated remarkable versatility by proficiently managing a spectrum of tasks, encompassing merchandise handling, meticulous display setup, streamlined order processing, and diligent store maintenance.. Collaborated seamlessly with fellow team members to optimize operations and preserve a pristine sales floor ambiance, thereby enhancing overall customer experience and brand reputation.