Lanzcelot - Data Analyst with 4 years of experience in retail and financial services

Applied statistical techniques and tools such as Excel and SQL to analyze business data.

Created dashboards and reports using Tableau and Power BI to communicate insights.

Designed queries for data extraction, aggregation, and manipulation across multiple databases.

Prepared periodic reports for management highlighting key performance metrics.

Provided personalized and attentive support to clients, addressing questions about products, services, and policies via phone and chat., Every interaction was treated as an opportunity to build trust, ensuring clients felt heard and supported at all times.

Ensured that all content on streaming platforms was uploaded accurately and correctly., When issues arose, acted quickly and empathetically, guiding clients through solutions via emails and scheduled calls., This role helped maintain strong client relationships, who valued the commitment and clarity in every interaction.

Fostered a trusting and growth-oriented environment where each agent could develop professionally., Beyond directing, supported and motivated the team, driving cross-selling and upselling strategies that improved KPIs and reinforced pride in being part of a high-performing team., Designed weekly action plans based on KPIs, providing clear guidance for continuous improvement., Implemented growth and promotion plans for agents, enabling many to discover their potential, improve performance, and access new opportunities within the company.