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Latoya
Proficiency Coach
Contacto
Competencias
Demonstrated experience with Payroll.
Demonstrated experience with Epic Systems.
Demonstrated experience with Data Entry.
Demonstrated experience with Account Management.
Demonstrated experience with Customer Relationship Management.
Educación
Resumen
Proficiency Coach open to new opportunities
Experiencia
Proficiency Coach
Coach and guide agents on navigating calls, ensuring adherence to the 6 call components for every interaction to improve call quality and compliance.. Provide actionable feedback on opportunities and achievements, driving continuous improvement in agent performance and customer satisfaction.. Monitor implementation of feedback by agents, tracking progress and addressing previous performance gaps to prevent recurring issues.. Review and analyze previous call failures with agents, developing targeted coaching plans to reduce future errors and enhance team proficiency.
Customer Service Representative
Processed payroll for clients, ensuring timely and accurate payments while maintaining compliance with company policies.. Sent detailed reports and updated client account information, improving data accuracy and client satisfaction.. Managed customer accounts by resolving inquiries and maintaining up-to-date records, contributing to efficient account management.. Assisted customers with questions via email and phone, delivering professional and warm service to enhance client relationships.
Customer Service Representative
Supported business customers with mobility accounts by resolving billing, troubleshooting, and sales inquiries to ensure seamless account management.. Addressed technical and account issues, improving customer retention and satisfaction through effective problem-solving.. Guided clients through service options, increasing upsell opportunities and meeting customer needs efficiently.. Collaborated with internal teams to resolve complex account issues, ensuring timely and accurate solutions for business clients.
Customer Service Representative
Delivered exceptional customer service by assisting clients promptly with questions or problems related to their accounts.. Supported clients with checking, savings, and online banking accounts, ensuring accurate information and timely resolutions.. Specialized in credit card department, resolving complex issues and providing tailored solutions to enhance client satisfaction.. Maintained detailed records of client interactions, contributing to improved service delivery and compliance.
Front Desk Receptionist
Checked clients in upon arrival for appointments, ensuring a smooth and efficient front desk experience.. Verified completion of all patient referral information prior to appointments, reducing administrative errors and delays.
Medical Records Clerk
Maintained patient files by updating demographic and scanned procedure information using the Epic system, ensuring data accuracy and compliance.
Data Entry Specialist
Executed outbound calls to healthcare providers to confirm demographic information, enhancing data integrity and provider records.. Assisted healthcare providers with inbound calls and email requests, troubleshooting electronic demographic issues to ensure timely updates.
Assistant Manager
Performed store opening duties, including counting cash drawers and checking equipment, ensuring operational readiness and accuracy.. Guaranteed positive customer service experiences by resolving all customer complaints, increasing customer satisfaction and loyalty.. Replenished store shelves to maintain visual appeal, attracting shoppers and supporting sales goals.. Exceeded daily credit card application goals by promoting offers to customers, contributing to increased store revenue.