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Latricia
Front Office Coordinator
Contacto
Competencias
Demonstrated experience with Healthcare Quality Improvement.
Demonstrated experience with Lean Six Sigma.
Demonstrated experience with DMAIC Methodology.
Demonstrated experience with HEDIS & CAHPS Strategy.
Demonstrated experience with Performance Improvement.
Educación
Resumen
Front Office Coordinator open to new opportunities
Experiencia
HEALTHCARE CONSULTANT
Provide consulting services focused on operational workflow improvement and patient satisfaction enhancement initiatives.. Collaborate with clinical and administrative leadership teams to identify process inefficiencies and implement sustainable improvement strategies.. Coach staff on service excellence practices to strengthen patient experience and improve satisfaction metrics.
QUALITY PROGRAM STRATEGIST
Led quality improvement initiatives focused on HEDIS and CAHPS performance across health plan operations.. Designed and executed PDSA cycles utilizing Lean Six Sigma methodologies to improve HEDIS rates and member experience outcomes.. Analyzed market trends, quality metrics, and performance data to identify gaps and recommend targeted operational improvements.. Collaborated with cross-functional stakeholders to implement data-driven interventions supporting organizational quality goals.
QUALITY CONTROL COORDINATOR II
Monitored laboratory quality procedures, equipment calibration activities, and compliance with established standard operating procedures.. Identified operational inefficiencies and process risks related to specimen handling, testing, and reporting functions.. Maintained quality documentation, audit trails, corrective action records, and compliance reporting.. Supported adherence to CLIA, CAP, and other regulatory quality standards.
QUALITY MANAGEMENT SPECIALIST II
Assisted with development/writing of quality Standard Operating Procedures (SOP) and Process Improvement Plans for NCQA Accreditation.. Applied Six Sigma, DMAIC and Value Analysis/Value Engineering tools and techniques to measure, analyze, improve and control project processes.. Prepared detailed plans to track project performance and assure timely completion and achievement of quality and savings goals.
HEALTHCARE CONSULTANT & FACILITATOR
Facilitated healthcare business acumen programs for healthcare organizations and healthcare sales teams nationwide.. Guided cross-functional teams in analyzing healthcare operational challenges and developing strategic business solutions.. Educated employees on healthcare finance, operational performance drivers, and organizational effectiveness.. Supported leadership teams in improving strategic decision-making and organizational performance outcomes.
ACCOUNT MANAGER
Partnered with healthcare clients to interpret patient satisfaction reports, statistical analyses, and performance data.. Provided guidance related to patient satisfaction initiatives and quality improvement strategies.. Supported healthcare organizations in strengthening patient experience and service excellence outcomes.
PARTNER RELATIONS COORDINATOR
Analyzed patient satisfaction and employee engagement data to identify opportunities for organizational improvement.. Supported healthcare organizations in implementing leadership principles and operational improvement strategies.. Facilitated onsite organizational assessments and collaborated with leadership teams to develop coaching and improvement plans.. Assisted clients in improving patient satisfaction, employee engagement, and operational performance outcomes.