Demonstrated experience with Zendesk.
Demonstrated experience with Slack.
Demonstrated experience with Jira.
Demonstrated experience with Fluent in English and Spanish.
Sezzle
Assisted customers with account and payment-related inquiries., Provided bilingual customer support through multiple channels., Ensured customer satisfaction by handling requests efficiently and empathetically.
Teleperformance (Capital One – Fraud Dept.)
Supported customers with unusual transactions and card-related issues., Handled sensitive information with confidentiality and accuracy.
Sutherland (Banking Campaign – Car Loans)
Assisted clients with auto loan services, including payments and inquiries., Delivered accurate financial guidance and maintained high-quality service.
Amazon
Supported international customers with returns, complaints, and order-related issues., Recognized for problem-solving and maintaining a high satisfaction rate.
Bachelor’s Degree in Foreign Languages with Emphasis in English
High School Diploma
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Demonstrated experience with Customer service.
Capon Springs, West Virginia, USA
Assisted international guests with hospitality services., Strengthened communication and teamwork skills in a multicultural environment.
