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Laura
Customer Support Specialist with 3+ years in Tech & Billing
Contacto
Competencias
Delivered support via chat and phone, addressing customer inquiries efficiently.
Created performance reports and monitored KPIs to maintain service standards.
Provided technical assistance for Volume Licensing portals and admin tools.
Ensured customer satisfaction through effective problem solving and communication.
Utilized Office suite, Power BI, Canva, and social media platforms to support tasks.
Educación
Idiomas
Resumen
Dedicated customer service professional with extensive experience supporting Microsoft products and licensing, skilled in quality analysis and client communication.
Logros Clave
- Supported Microsoft users via chat and phone, resolving subscription and account issues.
- Monitored and reported key performance indicators to ensure quality and compliance.
- Delivered high-quality support across multiple platforms, including portals and admin tools.
Experiencia
Customer specialist | Accounts & Billing
Provided english chat support for Microsoft users, handling subscriptions and account issues., Ensured high customer satisfaction with strong problem-solving and communication skills.
Quality Analyst supernumerary | Accounts & Billing
Creating performance reports, monitoring key indicators such as response times, customer satisfaction, and procedural compliance to ensure agents follow established protocols and provide high-quality service.
Customer specialist|Volume Licensing
Provided english phone support for companies with Volume Licensing agreements with Microsoft, handling issues within the Admin Center portal and Business Center portal.