Experienced customer service specialist with a background in healthcare, telecom, and education, proficient in English and Spanish.
Extensive experience in delivering customer support, resolving issues, and enhancing client satisfaction.
Proficient in providing translation and interpretation services to non-English speakers across various settings.
Managed client relationships and candidate interactions, ensuring a smooth process and positive experience.
Handled registration, documentation, and report preparation for educational and financial institutions.
UST Global Mx
Currently Working in CampaignClover Health, assisting our Members with their Medicare part C and D plan., Assisting in Explanation of benefits, Evidence of Coverage, over the counter balance as Live Healthy Rewards benefits and balances., Providing IN network providers, places and supplemental...
Sterling Check LLC
Facilitated seamless Background Check processes for candidates, ensuring accurate completion and timely status updates., Provided specialized assistance to Hispanic candidates, offering expert translation and documentation support., Monitored and reported on the status of background investigations,...
TATA Consultancy Services S.A de C.V
Managed calls and chats for GCI, a leading network provider in Alaska, delivering exceptional customer support for internet, mobile, data services, and home security solutions., Promoted and sold mobile accessories and smart bulbs, enhancing customer experience and driving sales., Assisted...
Bachelor in Law
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Promoted products and services such as mobile accessories and financial packages to enhance service offerings.
AT&T Corporate Call Center
Delivered customer service for Direct TV, offering tailored packages and channel options to enhance user experience., Assisted customers with billing inquiries and collections, ensuring swift restoration of services and clear billing explanations., Provided expert guidance on AT&T Mobile...
Medco Health Solutions, Inc.
Delivered customer assistance in managing long-term prescriptions, ensuring clients are well-informed and satisfied.
Virtual Media Direct
Provided expert advisory services on company structure, delivering tailored solutions such as studio hello packets, media vaults, video emails, and personal blogs., Prepared detailed reports on client activities and management packages, ensuring comprehensive insights and support.
Wells Fargo Auto Finance
Provided expert counseling and assistance on auto loan contracts and refinancing options, specializing in support for the Hispanic community in overcoming language barriers., Facilitated access to financial products through Wells Fargo, enhancing customer understanding and experience in auto and...
Consolidated Red Clay School District
Facilitated effective communication as a Bilingual Clerk, providing translation and interpretation services for non-English speaking parents during school meetings., Managed student registrations, attendance records, and identified essential support needs to enhance student success.
