Laura - Welcome to CazVid!

Demonstrated experience with Shipment Tracking.

Demonstrated experience with Freight Negotiation.

Demonstrated experience with Database Management.

Demonstrated experience with Client Communication.

Tracked shipments location and transport status using multiple communication tools to provide real-time updates., Scheduled pickup and delivery appointments with warehouses, considering distance, freight weight and weather conditions., Negotiated freight rates with carriers based on market pricing and client profit margins., Created and maintained up to date databases for shipment rates and warehouse scheduling processes.

Advised U.S. based clients on credit score management on how to build and maintain a strong credit score., Provided clients with strategies to improve their credit scores without negatively impacting their current one., Guided clients to be applicable for home ownership or loans via special programs, regardless of their credit score., Handled collections for credit repair services, ensuring timely resolution of outstanding payments., Sold additional credit repair services by identifying specific client needs.

Assisted customers with online purchases by guiding them toward the best options based on current promotions, discounts and coupons., Provided good support during the checkout process, ensuring a smooth and user-friendly shopping experience., Processed credit card payments and resolved issues related to balances, claims, and overdue accounts., Maintained a 98% customer satisfaction score by delivering timely, accurate, and empathetic service.