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Laura

Contacto

Armenia, Quindío Department, Colombia

Abierto a remoto

Disponible en CazVid

Contactar vía CazVid

Competencias

Real-Time problem solvingIntermediate

Demonstrated experience with Real-Time problem solving.

Scheduled ManagementIntermediate

Demonstrated experience with Scheduled Management.

Precision Task CompletionIntermediate

Demonstrated experience with Precision Task Completion.

Spreadsheet ManagementIntermediate

Demonstrated experience with Spreadsheet Management.

Quality AssuranceIntermediate

Demonstrated experience with Quality Assurance.

Educación

Bachelor’s Degree

Pontificia Universidad Javeriana

Completed 2022

Experiencia

Remote English-Spanish Interpreter

Interactive Contact Center BPO

March 2025 - Present

Resolved urgent client cases under high-pressure conditions, Maintained 100% HIPAA-compliant documentation

English Teacher

Remote/Freelance

2022 - 2024

Developed/managed digital learning assets (Google Classroom/Moodle), Performed weekly accuracy checks on student trackers, Boosted trainee retention by 25% using interactive tools

Director of Communications & Content

Earth Blend SAS

2023 - Present

Streamlined administrative workflows, Translated/adapted 50+ brand materials for international markets, Maintained accuracy across spreadsheets

Quality and Training Attendant

Brett Robinson Gulf Corp.

April 2021 - October 2022

Reduced onboarding errors by 15% through simplified visual guides and practice drills, Trained multilingual staff in customer service and quality assurance best practices, Conducted quality checks on operational documentation, flagging inconsistencies proactively, Facilitated cross-cultural communication between staff and supervisors

Habilidades

Real-Time problem solvingScheduled ManagementPrecision Task CompletionSpreadsheet ManagementQuality Assurance

Publicado en CazVid - 3 jul 2025

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