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L

Laura

Legal and Customer Service Specialist with 5+ years of diverse experience

Contacto

San Salvador, San Salvador Department, El Salvador
Disponible en CazVid
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Competencias

Customer ServiceExperto

Delivered empathetic and effective support to clients across various industries.

Case Management & IntakeAvanzado

Gathered client information, kept clients informed, and coordinated with legal teams.

Data Entry & DocumentationAvanzado

Entered legal documents and maintained case records at the Attorney General's Office.

Technical AssistanceIntermedio

Supported billing, remittance approval, and operational tasks in financial services.

Organizational SkillsAvanzado

Created agendas, managed schedules, and coordinated case details efficiently.

Educacion

Technical Degree
Complejo Educativo Católico “Fray Martín de Porres”
Completed 2018
Graduate
University of El Salvador
Completed 2024

Idiomas

SpanishNative

Resumen

Experienced in legal documentation, client intake, and customer support with a focus on efficiency and empathy.

Logros Clave

  • Digitized legal expertise documentation for the Attorney General's Office in El Salvador
  • Provided technical and administrative support in money transfer operations at Ría Money Transfer
  • Streamlined client intake processes and case management at multiple law firms

Experiencia

Digitizing judicial expertise

Attorney General's Office of the Republic of El Salvador
October 2020 - December 2021

Data entry of legal documents for expertise in cases on money laundering and assets, Creation of an agenda for prosecutors, Administrative tasks

Transmission representative

Ría Money Transfer
December 2021 - Jun 2022

Technical assistance in billing shipments of money transfers, Approval of remittances, Assistance with the use of FAX machine, Assistance to suppliers

Customer representative

GAP line company
Jun 2022 - October 2022

Customer service, Online order tracking and refund processes for customers, Assistance placing orders by the phone for the clients, Providing empathy and willingness to solve doubts for customers about the products of the brand

Intake Specialist

Morgan & Morgan, The Office Gurus
Feb. 2023 - March 2024

Gather relevant information from potential clients to assess their needs, Offer tailored resources based on consultation outcomes, Keeping clients informed about case progress, Connecting clients with attorneys and paralegals for streamlined communication

Intake Specialist

Alexander Shunnarah Trial Attorneys, Glass Mountain BPO
Apr. 2024 - Jan. 2025

Gather relevant information from potential clients to assess their needs, Offer different resources based on consultation outcomes for the potential clients, Sending and explaining the signing process and fees to the clients, Keeping clients informed about case progress, Connecting clients with...

Intake Specialist

D. Miller & Associates - Virtual Staffing Careers
Jan. 2025 - current position

Gather relevant information from potential clients to evaluate the viability of their cases, Offer different resources based on consultation outcomes for the potential clients, Sending and explaining the signing process and fees to the clients, Keeping clients informed about case progress,...

Habilidades

Customer ServiceCase Management & IntakeData Entry & DocumentationTechnical AssistanceOrganizational Skills
Publicado en CazVid - 17 may 2026
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