Laura

Proficient in Customer Support for customer support & conflict resolution tasks

Proficient in Conflict Resolution for customer support & conflict resolution tasks

Proficient in Content Moderation for content moderation & community management tasks

Proficient in Community Management for content moderation & community management tasks

Proficient in Social Media Management for social media engagement & content creation tasks

Reviewed and filtered user-generated content for policy violations, ensuring a safe online environment., Identified and removed harmful, inappropriate, or offensive material in compliance with platform guidelines., Handled user reports and took appropriate action based on content moderation policies.

Managed and moderated online communities across platforms like Instagram, TikTok, Twitter, and Facebook., Monitored user activity, enforced community guidelines, and de-escalated conflicts., Responded to inquiries, comments, and messages in a professional and engaging manner.

Resolved disputes efficiently while maintaining a professional and empathetic tone., Assisted users with account management, product navigation, and issue resolution., Maintained a high customer satisfaction rate through prompt and effective communication.