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Laura
Contacto
Competencias
Proficient in Customer Support for customer support & conflict resolution tasks
Proficient in Conflict Resolution for customer support & conflict resolution tasks
Proficient in Content Moderation for content moderation & community management tasks
Proficient in Community Management for content moderation & community management tasks
Proficient in Social Media Management for social media engagement & content creation tasks
Educacion
Idiomas
Resumen
Professional profile
Experiencia
Content Moderator
Reviewed and filtered user-generated content for policy violations, ensuring a safe online environment., Identified and removed harmful, inappropriate, or offensive material in compliance with platform guidelines., Handled user reports and took appropriate action based on content moderation policies.
Social Media & Community Manager
Managed and moderated online communities across platforms like Instagram, TikTok, Twitter, and Facebook., Monitored user activity, enforced community guidelines, and de-escalated conflicts., Responded to inquiries, comments, and messages in a professional and engaging manner.
Customer Support Representative
Resolved disputes efficiently while maintaining a professional and empathetic tone., Assisted users with account management, product navigation, and issue resolution., Maintained a high customer satisfaction rate through prompt and effective communication.