Carolina - Content Moderator with 3+ years in online community management and support

Applied guidelines to identify and remove harmful or inappropriate content.

Managed online communities, monitored user activity, and enforced guidelines.

Provided support and assistance to users, resolving issues empathetically.

Engaged with users across platforms like Instagram, TikTok, and Facebook.

Reviewed and filtered user-generated content for policy violations, ensuring a safe online environment., Identified and removed harmful, inappropriate, or offensive material in compliance with platform guidelines., Handled user reports and took appropriate action based on content moderation policies.

Managed and moderated online communities across platforms like Instagram, TikTok, Twitter, and Facebook., Monitored user activity, enforced community guidelines, and de-escalated conflicts., Responded to inquiries, comments, and messages in a professional and engaging manner.

Resolved disputes efficiently while maintaining a professional and empathetic tone., Assisted users with account management, product navigation, and issue resolution., Maintained a high customer satisfaction rate through prompt and effective communication.