Professional profile
Demonstrated experience with AI Training.
Demonstrated experience with Model Evaluation.
Demonstrated experience with Linguistic Annotation.
Demonstrated experience with Speech Data Collection.
AudaxPath
The main charge was Translator and seller. team Leader and manager
Une telecommunications Medellín
Phone Sales. Customer Service
Teleperformance (Uber Channel- Customer Support)
Customer Service. Helping to solve questions from drivers and Passengers
Modelnetwork S.A
Management and coordination of events.. Translating, editing and being in touch with support channels from the sites they work on.. Personal Assistant of the Manager, keeping meetings, chat groups and calendars up to date and check on e-mails.
Freelance Translator
Translate what the client needs. meet deadlines and translate correctly from english to spanish. Been doing written translation since 2017 on platforms such as translatorsbase and Upwork.
AI TRAINER
Voice acting for training AI models. Teamwork to find partners for voice actings and speak fluently for 10 minutes straight so the AI could be voice trained
Outlier AI
Recorded structured multilingual conversations to support AI speech recognition and accent adaptation models.. Produced high-quality voice recordings following detailed linguistic and technical recording guidelines.. Contributed speech datasets used to improve automatic speech recognition (ASR) and multilingual voice models.
Alignerr
Reviewed and corrected AI-generated transcriptions using detailed project annotation guidelines.. Evaluated challenging audio containing non-verbal vocalizations such as hesitation markers, affirmations ("mm-hmm," "mmm"), breathing sounds, and other conversational speech phenomena.. Corrected transcription errors involving punctuation, speaker intent, omitted content, formatting, and contextual interpretation.. Maintained high annotation accuracy while ensuring consistency across multilingual datasets.. Supported AI speech model improvement through detailed linguistic quality assurance.
Upwork
Translated documents between English and Spanish for international clients across business, technical, and general subject matter.. Performed proofreading and linguistic quality assurance to ensure semantic accuracy, grammatical correctness, and natural localization.. Delivered high-quality translations while meeting client deadlines and project requirements.
Colombiatex / SRTEPC India
Provided consecutive interpretation between English and Spanish during international textile trade events.. Facilitated communication between multicultural business representatives, manufacturers, buyers, and clients.. Adapted rapidly to industry-specific terminology while maintaining linguistic accuracy in live conversations.
MN Medellín Modeling Agency
Coordinated daily operations, scheduling, logistics, and staff supervision.. Managed internal communications and administrative workflows.. Oversaw digital communication and social media coordination.. Maintained efficient operational processes in fast-paced environments.
Teleperformance (Uber Project)
Provided written customer support through chat and ticketing systems.. Investigated customer issues and escalated complex cases when necessary.. Maintained high communication quality and customer satisfaction standards.
English Certification
Coursework in Social Communication
High School Diploma
Hello, my name is Laura. I speak both English and Spanish, which helps me communicate clearly and better with clients. I have past experience in customer service, which helps me understand how important it is to be patient, listened, and helping people. Even though my experience isn't very long, I'm willing to learn and improve and also giving my best in everything I do. Thank you so much.
