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L

Laura

Asesor Comercial

Contacto

Bogotá, Bogota D.C., Colombia
Disponible en CazVid
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Competencias

Customer ServiceExpert

Extensive experience in handling customer inquiries, resolving issues, and ensuring high satisfaction levels.

Administrative ManagementAdvanced

Proficient in office administration, including billing, inventory, and document management.

Sales Support & Back OfficeAdvanced

Skilled in supporting sales processes, client engagement, and back-office operations for telecom services.

Financial & AccountingIntermediate

Experienced in bank reconciliations, payroll, and using accounting software like SIIGO.

Educación

BACHILLER ACADEMICO
COLEGIO NACIONAL DE SOGAMOSO
Completed 1990
AUXILIAR DE CONTABILIDAD
SERVICIO NACIONAL DE APRENDIZAJE SENA
UNAD
UNIASTURIAS
SEMINARIO EN VENTAS
FUNDACION ANTONIO PUERTO
SENSIBILIZACION DE SERVICIO AL CLIENTE
SERVICIO NACIONAL DE APRENDIZAJE SENA
MARKETING DIGITAL

Idiomas

esnativo

Resumen

ASESOR COMERCIAL open to new opportunities

Logros Clave

  • Successfully managed customer service operations at Telefónica, enhancing client satisfaction and retention.
  • Performed bank reconciliations and inventory management, ensuring financial accuracy and operational efficiency.
  • Led back-office sales support for Movistar Chile, contributing to sales targets and customer experience.
  • Streamlined administrative processes, reducing errors and improving workflow at Sevin Ltda.
  • Conducted quality audits, boosting client retention and service excellence for AST.

Experiencia

ASESOR COMERCIAL

SITEL

ATENCIONALCLIENTEBAKOFFICEPQRCLARO*611

AUXILIAR ADMINISTRATIVA

SEVIN LTDA.

ARQUEODECAJA. CONCILIACION BANCARIA. OFICIOS ADMINISTRATIVOS. INVENTARIO DE ARMAMENTO

ASESOR

DIGITEX

BACK OFFICE TELEVENTAS MOVISTAR CHILE

ASESOR ACOMERCIAL

TELEFONICA
2001 - Present

SERVICIO AL CLIENTE. VENTAS. PQR

AUXILIAR CONTABLE

CRONOVIDAS A.S

MANEJO DE PROGRAMACONTABLESIIGO. CONCILIACIONES BANCARIAS. PAGO DE NOMINA. PAGO DE PARAFISCALES

AUDITORA DE CALIDAD

AST

FIDELIZACION PYME/SWAT/MASIVO

TÉCNICO VALORADOR

KONECTA

SHEIN ESPAÑA Y NUBANK

ASESOR MULTICANAL

NEXA

Habilidades

Customer ServiceAdministrative ManagementSales Support & Back OfficeFinancial & Accounting
Publicado en CazVid - 2 jun 2026
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