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Laura
Customer Service and Administrative Specialist with 20+ years in Telecom and Finance
Contacto
Competencias
Extensive experience in handling customer inquiries, resolving issues, and ensuring high satisfaction levels.
Proficient in office administration, including billing, inventory, and document management.
Skilled in supporting sales processes, client engagement, and back-office operations for telecom services.
Experienced in bank reconciliations, payroll, and using accounting software like SIIGO.
Educacion
Idiomas
Resumen
ASESOR COMERCIAL open to new opportunities
Logros Clave
- Successfully managed customer service operations at Telefónica, enhancing client satisfaction and retention.
- Performed bank reconciliations and inventory management, ensuring financial accuracy and operational efficiency.
- Led back-office sales support for Movistar Chile, contributing to sales targets and customer experience.
- Streamlined administrative processes, reducing errors and improving workflow at Sevin Ltda.
- Conducted quality audits, boosting client retention and service excellence for AST.
Experiencia
ASESOR COMERCIAL
ATENCIONALCLIENTEBAKOFFICEPQRCLARO*611
AUXILIAR ADMINISTRATIVA
ARQUEODECAJA. CONCILIACION BANCARIA. OFICIOS ADMINISTRATIVOS. INVENTARIO DE ARMAMENTO
ASESOR
BACK OFFICE TELEVENTAS MOVISTAR CHILE
ASESOR ACOMERCIAL
SERVICIO AL CLIENTE. VENTAS. PQR
AUXILIAR CONTABLE
MANEJO DE PROGRAMACONTABLESIIGO. CONCILIACIONES BANCARIAS. PAGO DE NOMINA. PAGO DE PARAFISCALES
AUDITORA DE CALIDAD
FIDELIZACION PYME/SWAT/MASIVO
TÉCNICO VALORADOR
SHEIN ESPAÑA Y NUBANK