Laura - Customer Service & Support Specialist with 4+ years in Client Relations and Technical Assistance

Extensive experience in resolving client issues via email, phone, and technical support channels.

Proficient in clear, empathetic communication tailored to diverse customer needs and technical contexts.

Skilled in team performance analysis, coaching, and operational management to optimize team outcomes.

Strong ability to troubleshoot API integrations and technical issues within print-on-demand and insurance sectors.

Effective in managing multiple campaigns, training initiatives, and performance metrics simultaneously.

Providing technical support for APIs within the print-on-demand sector, specifically with a focus on integration with Gelato., Proficient in assisting users with the navigation and utilization of e-commerce platforms, ensuring a smooth workflow through our Gelato integration., Dedicated to enhancing user experiences and optimizing print-on-demand processes.

Worked as an Operation supervisor at the Roadside assistance line of All State Insurance., Conducted a comprehensive analysis of team metrics and individual performance for each of my team members., Led a 10 people team and made sure we always stay on top of our customer service metrics., Collaborated closely with the quality team on a weekly basis.

Provided support to several companies of all sizes around the world., Worked around 10 months in the emails line and then got promoted to the inbound calls line., Helped the training team by creating presentations to clarify topics in regards the product.

Provided support to both Travel Agents and direct clients regarding quotes and sales of travel packages., Worked as an Agent assist specialist thanks to my deeply knowledge in the product., Escalation agent representative.