Este es mi perfilContactar via CazVidEste perfil está escrito en inglés
Laura
Data Analyst with 5 years of experience in finance and retail industries
Contacto
Competencias
Applied data analysis techniques to interpret complex datasets and generate insights.
Utilized SQL for data querying and database management to support reporting needs.
Used Excel for data visualization, reporting, and complex data analysis tasks.
Experience with BI tools like Tableau and Power BI for creating dashboards and reports.
Built data models to facilitate data-driven decision-making processes.
Educacion
Resumen
Experienced data analyst specializing in transforming data into actionable insights to support strategic initiatives in finance and retail sectors.
Logros Clave
- Developed and implemented data models to improve reporting accuracy
- Led a team of data specialists to streamline data collection processes
- Analyzed large datasets to support strategic decision-making
Experiencia
Call Center Agent - Customer Service
Diagnosis and consultancy for solving problems related to the customer’s account., Application of actions on the accounts., Filter and transfer customer’s requests to other Departments., Work On Site, totally in english.
Call Center Agent - Technical Support - Logistics
Diagnosis and consultancy for solving problems related to the Lexmark printers in different LOBs such as Special Accounts, Chats and Common Users from US., Logistics, coordination among technicians and customers, customer service, transfers, bookings, problem resolution, daily statistics, finishing contracts, FAQ., Work On Site, totally in english.
Call Center Agent - Technical Support
Diagnosis and consultancy for solving problems related to the Lexmark printers in different LOBs such as Special Accounts, Chats and Common Users from US., Work On Site, totally in english.
Marketing and Customer Service
Assistance with administrative tasks, arranging trips., Managing appointments and bookings., Organizing and keeping records of accountability of the school., Provide friendly, accurate and timely customer support., Sales by phone and face to face, Graphic design of digital advertisements, Strategic design of marketing and service improvement, Dance Event Production, Webmaster and writer for web content at Wix and Wordpress., Payroll functions, Portfolio Management and Delinquent Wallet, Database creation, Community Management.
Call Center Agent - Customer Service
Customer Service from home, bilingual, Technical support for common users to access to the financial services.
Advertising Consultancy
Strategic Design applied to human growth activities, Customer Service, Basic Video Editing, Visual and written content design.
Wellness and Benefit Agent
Customer Service, Database handling, File work, Advertising Campaigns Making, Recreative Event Production for the employees of Praxair.
Artist Manager and Portfolio Management
Musical Event Production, Sales in cold, Booking management, Copywriter.
General Editor
Design of manuals for administrators of web pages of Drupal 6, 7 and 8., Article writing and informative pieces, Content Manager for webpages in Drupal 6,7 and 8., Design of Training Material for common users., Customer Service., Content Editor., Translations for Drupal Templates in Spanish and English.
Producer and Organizer of Musical Events related to Irish Music and Dance
Strategical Communications focused on potential and recurring customers., Production, coordination, supervision of workshops of Irish dancing, painting and camps., Database creation through marketing strategies and social media., Concert production of Celtic music in Bogotá.