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Laura
Customer Service Specialist with 5+ years in client support and communication
Contacto
Competencias
Provided customer support across multiple roles, handling inquiries, disputes, and providing accurate information.
Ensured clear, professional, and personalized communication with customers and team members.
Prepared reports, presentations, and maintained documentation using Microsoft Office tools.
Utilized customer support software for managing inquiries and tracking customer interactions.
Recorded and analyzed quality assurance activities, managed customer complaints, and identified improvement opportunities.
Educacion
Idiomas
Resumen
Dynamic customer support specialist with over 5 years of experience across client interaction, quality assurance, and administrative roles in diverse industries.
Logros Clave
- Consistently maintained high customer satisfaction through personalized and effective communication
- Improved average call handling time by 10% through adaptive communication strategies
- Managed multiple roles across customer support, quality assurance, and administrative coordination, demonstrating skill diversity
Experiencia
Assistant Coordinator
Serve as the first point of contact for customers, vendors, and employees., Developed and maintained filing systems to facilitate easy access to information., Schedule appointments and maintain calendars., Prepare emails, reports, presentations, and other documents., Assist with special projects as...
Customer Chat Agent
Responded to customer requests for benefits, services and company radio information., Always using the correct grammar and punctuation and personalizing the conversations., Respected the privacy of customers and avoided asking questions related to sharing of personal information.
Customer Associate Agent
Provided accurate information about packages, shipping and refunds to customers., Maintained a monthly customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Care Agent
Responded to customer requests for benefits, services and company insurance information., By adapting communication style to each customer, improved average talk time by 10%. Achieved one-call resolution 90% of the time, exceeding the center's goal of 85%.
Customer Care Agent
Responded to customer requests for medication, promotions and shipping information and consulted with outside parties to resolve discrepancies and create effective solutions., Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes.
Customer Service Quality Assurance Rep.
Recorded quality assurance activities to maintain accurate documentation and manage quality of system and notified supervisors of production problems., Managed complaints with calm, clear communication and problem-solving and marked items with grade and acceptance or rejection status., Identified...