Laura - Customer Service & Data Analysis Expert with 5+ years in support and healthcare

Provided solutions and managed inquiries across multiple roles, ensuring positive customer experiences.

Analyzed, classified, and managed dispute cases related to debit card fraud, making autonomous decisions.

Offered empathetic health advice and gained knowledge of the US Health System to support customer needs.

Possesses professional written and spoken communication skills, effectively managing multiple tasks.

Experienced in document classification, management, and using customer support tools to facilitate service.

Handled customer rushes during peak hours by adapting to fast-paced and high-pressure situations., Resolved customer inquiries, complaints, and issues providing insightful solutions., Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.

Advised on health decisions to each member., Listened, supported and understood each individual situation being empathetic and respectful to provide the best advice., Learned about the US Health System to ensure accurate responses to each customer.

Solved customers inquiries on their car loans with Santander’s Bank., Send and request important documents each customer needed., Address customer’s inquiries to the right department for a quick and positive contact with the company.

Greet and welcome each customer who just arrived to the restaurant., Efficiently help servers and customers with each specific request., Provide the best service for each tourist who was visiting the park to ensure a great experience., Manage the Dining Room to ensure it is clean, organized and...

Receive and handle fraud reports on debit cards., Read and classify carefully each document providing responses on the best steps to follow on each dispute., Follow each case until it is properly solved to ensure the Cardholders are getting their situations resolved., Be autonomous on each decision...