Dedicated customer service professional with extensive experience supporting digital platforms in English. Proven ability to troubleshoot, communicate effectively, and enhance user experience. Eager to leverage skills in a dynamic support role.
Skilled in providing exceptional support, resolving issues efficiently, and enhancing customer satisfaction.
Experienced in troubleshooting digital platforms and guiding users through technical processes.
Effective written and verbal communicator, adept at active listening and conveying technical information clearly.
Capable of analyzing issues quickly and providing practical solutions to diverse customer inquiries.
INTOUCHCX
Provided 100% English-language technical and operational support to users of digital products via phone and email., Guided customers in platform usage, troubleshooting, and support procedures., As a tier 2, assisted agents with operational queries, handled escalation calls, responded to complex emails, and managed critical cases through de-escalation, coaching, and customer recovery.
FOUNDEVER
Provided phone-based technical support and digital platform guidance to English-speaking customers., Resolved inquiries, managed incidents, and ensured high-quality service aligned with client standards.
High School Diploma
Advanced English Diploma
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Proficient in managing multiple support tasks simultaneously while adapting to dynamic environments.
