Laura - Virtual Assistant with 3+ years in client support and appointment coordination

Provided chat and phone support, ensuring clear communication and effective objection handling in customer-facing roles.

Managed scheduling and lead qualification tasks, supporting sales and client engagement processes efficiently.

Utilized active listening, clear written and verbal communication to assist clients and coordinate with teams across different roles.

Handled operational tasks, organized candidate data, and supported event planning at OZI International and other roles.

Lead follow-up with prospective clients through chat and direct communication, Appointment scheduling and calendar coordination for sales consultations, Customer support via chat, providing clear information and initial guidance, Qualifying leads before booking appointments, Updating client details...

Administrative and operational support for high-volume exam processes, Process follow-up and organization of candidate information, Communication in English with candidates and internal teams, Support in coordination of international education events, Customer service and personalized advising,...