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Laura
Virtual Assistant with 3+ years in client support and appointment coordination
Contacto
Competencias
Provided chat and phone support, ensuring clear communication and effective objection handling in customer-facing roles.
Managed scheduling and lead qualification tasks, supporting sales and client engagement processes efficiently.
Utilized active listening, clear written and verbal communication to assist clients and coordinate with teams across different roles.
Handled operational tasks, organized candidate data, and supported event planning at OZI International and other roles.
Educacion
Idiomas
Resumen
Dedicated Virtual Assistant with over 3 years supporting customer service, scheduling, and administrative functions across diverse industries. Skilled in communication, CRM tools, and relationship building to enhance client engagement and operational efficiency.
Logros Clave
- Managed lead follow-up and appointment scheduling for sales consultations at Bliss Companies, enhancing client engagement.
- Supported high-volume exam operations, coordinating candidate information and ensuring smooth communication at OZI International.
- Provided personalized customer service and support for various clients, building trust-based relationships and handling inquiries professionally.
Experiencia
Virtual Assistant / Appointment Support
Lead follow-up with prospective clients through chat and direct communication, Appointment scheduling and calendar coordination for sales consultations, Customer support via chat, providing clear information and initial guidance, Qualifying leads before booking appointments, Updating client details...
Customer Service Consultant / Makeup Artist
IELTS Administrator
Administrative and operational support for high-volume exam processes, Process follow-up and organization of candidate information, Communication in English with candidates and internal teams, Support in coordination of international education events, Customer service and personalized advising,...