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Lawrence
Customer Service Representative with 5 years in Sales and Call Centre Industry
Contacto
Competencias
Expert in resolving customer inquiries and enhancing satisfaction in a fast-paced environment.
Proficient in closing sales and meeting targets through effective communication and persuasion.
Experienced in supervising teams and providing coaching to improve performance and morale.
Skilled in verbal and written communication, facilitating clear and effective interactions.
Adept at analyzing situations and providing solutions to customer issues efficiently.
Educacion
Idiomas
Resumen
Dynamic and results-oriented Customer Service Representative with over 5 years of experience in sales and call center environments. Proven track record of exceeding targets and enhancing team performance.
Logros Clave
- Consistently met and exceeded monthly sales targets during tenure at Homechoice.
- Supervised and trained a team as a 2IC at Summermobile, enhancing team performance.
- Implemented effective coaching strategies at Capita SA, improving new employee integration.
- Successfully handled complex customer inquiries at Takealo[link hidden], ensuring high satisfaction.
- Analyzed live chat interactions to provide actionable feedback, improving advisor performance.
Experiencia
Outbound Sales
5 MONTHS OUTBOUND SALES EXPERIENCE.. SELLING CONTRACT PHONES.
Call Centre Agent
Working for Mr Delivery National Call Centre. Taking calls from customers who enquire about their parcel. Scheduling delivery dates of parcels for customers on their behalf. Taking food orders when Main branches were busy, such as Nandos, McDonalds etc.
Call Center Agent
1 year and 3 months call center experience selling cellphones.. worked as a (2IC) and over seeing my team.
Sales Consultant
Meeting monthly targets weekly & monthly. Selling contract phones and laptops. Insurance combined
Customer Service Representative
Online shopping inbound. Helping out new comers on the floor. Doing coaching and feedback. Analyzing live chats and giving correct information to the advisors.. Working hand to hand with Team leaders. Giving feedback on how to improve going forward. Having to manage certain advisors under you for the period of time.