Lehlohonolo

Demonstrated experience with Customer service & reception.

Demonstrated experience with Telephone etiquette & switchboard.

Demonstrated experience with Administration & filing.

Demonstrated experience with Data accuracy & confidentiality.

Demonstrated experience with Microsoft Office.

Managed front desk reception and switchboard operations. Welcomed walk-in clients and coordinated appointments. Handled telephone and email enquiries professionally. Filing, drafting letters, and day-to-day administration. Maintained confidentiality of client information

Assisted thousands of visa applicants for Schengen, New Zealand, and DHA. Handled high volumes of incoming calls and emails with professionalism. Provided accurate information on application processes. Maintained sensitive client data with discretion and accuracy. Compiled daily reports and met SLA targets. Worked in a multicultural, diplomatic environment