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Victor
Customer Service & Account Management with 10+ years of client-focused experience
Contacto
Competencias
Delivered high-quality support and maintained positive client relationships across multiple roles.
Effectively facilitated information exchange with clients, providers, and team members in various campaigns.
Managed key accounts and client retention, ensuring service satisfaction and issue resolution.
Negotiated solutions to retain clients and meet sales targets in retail and service environments.
Resolved route and operational issues for clients and internal teams, enhancing workflow and satisfaction.
Educacion
Idiomas
Resumen
Dedicated professional with over a decade of experience across customer service, account management, and logistics. Skilled in communication, problem solving, and client retention, with a proven record of managing operations and enhancing client satisfaction.
Logros Clave
- Managed customer retention strategies at Beliveo, reducing cancellations through negotiation and tailored solutions.
- Promoted from cashier to store manager at Vino x Vino, overseeing operations, inventory, and team development.
- Ensured accuracy and confidentiality while retrieving patient records at CCSI, maintaining professional communication standards.
Experiencia
Record Retrieval Specialist (ABI Campaign)
Contacted medical providers to request and retrieve patient records., Verified and documented information to ensure accuracy., Maintained professional communication and confidentiality.
Credit Analyst
Analyzed credit reports from the U.S. and Canada., Assisted clients in disputing inaccurate entries., Ensured proper documentation.
Key Account Manager
Worked with freight brokers to match vehicle types to transport needs., Provided real-time updates on locations and ETAs., Maintained strong client relationships.
Technical Support Representative (Amazon Campaign)
Guided Amazon drivers with delivery instructions., Clarified routes and resolved issues., Strengthened communication skills.
Retention Specialist (Xfinity Campaign)
Retained clients by offering solutions and alternatives., Reduced cancellations through negotiation., Developed product knowledge and service skills.
Store Manager
Promoted from assistant to store manager., Managed operations, inventory, and staff., Met sales targets consistently.
Cashier / Customer Service
Promoted during tenure., Developed customer service skills., Maintained efficient checkout operations.