Dedicated customer service representative with extensive experience in operational coordination and data management. Proven ability to enhance customer satisfaction and streamline processes.
Expertise in implementing strategies to enhance customer satisfaction and resolve issues.
Proficient in entering and managing data with high accuracy in various operational contexts.
Skilled at coordinating daily operations and logistics for smooth business functions.
Understanding of marketing principles gained through formal education and practical experience.
Startek Honduras
Maintained high levels of customer satisfaction by implementing proactive strategies to address needs and resolve concerns.. Updated and maintained accurate customer account information.. Provided personalized guidance and assistance to customers based on individual needs.. Answered calls promptly to minimize wait times.. Recommended products and services with clear explanations to ensure understanding.
Demmurage Collection Service
Entered and processed import and export manifests for major shipping companies in Honduras, including Dole plc, King Ocean Services, Maersk, Seaboard Marine, and Crowley.. Worked closely with shipping agents to collect and manage both physical and digital documentation for container demurrage and storage charge billing.. Maintained accurate records and supported operational efficiency in maritime logistics processes.
Grupo Lovable (Elcatex)
Worked as an Accounting Assistant in the Cost Department, entering and managing data related to the complete textile production and export process, from yarn to finished fabric products.. Managed accounts payable for both national and international suppliers, including transfers and amortizations.. Conducted inventory audits for spare parts, chemicals, and dyes.. Administered fixed assets and insurance records for the eight companies within Grupo Lovable.. Supported import and export operations through accurate financial and inventory control processes.
Marketing
All right, my name is Lenny, and as I mentioned, I have a lot of experience, 30 years experience, working as a customer service, providing service. Uh, well, the companies that I have worked is, for example, Comcast, Amazon, uh, Grubhub, and T-Mobile in the United States, all right? That's how it has been my experience all these last 13 years working as a customer service agent, providing customer service, tech support, and sales.
Well, as I mentioned, I have handled approximately 13 years this experience with dispatch operators providing a great customer service. And we use some software or some kind of systems that allow to be easy to the customer, the final client in this case, or even to the company. So I have used several tools, like in the computer, as I mentioned, software systems in the telephone, or even AI, right? So in these type of cases, I have a lot of experience about that.
approximately four years ago, I worked as a customer service agent with a company GrowHub. We resolved many, many issues for customers. GrowHub is a company that is a delivery company. They deliver food, beverages and everything all related to food. All right, so in that case, we resolved too many, many issues that drivers have, restaurants have, or even the customer if he did not receive the right food with delivery. So we are able to handle situations with restaurants, drivers, or even customers. So that's my experience I had with some kinds of delivery or pickup situations.
All right, approximately four years ago, I worked as a call center agent providing support for Grubhub. Grubhub is a company that is a delivery company in the United States, and they deliver food from the restaurant to the customer's houses. And we handle many, many situations with customers when they do not receive the right food or the driver had any issue during the way to deliver the food or actually with the food company if they have some situation in the menu, they advise to the customer, so it was a platform that we handle getting in touch with our customers providing any kind of situation, all right? So I resolved to many, many cases and we handled several situations, as I mentioned, with the customers, with the restaurant, and with the drivers.
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Anrioc’s
Managed daily store operations, purchasing, product deliveries, and installation assistance.. Designed and produced wood fiberboard artwork and promotional materials.. Assisted with product marketing and sales activities, contributing to customer service and business growth.
All right, to tell you the truth, I do not have any experience as a remote dispatcher, but I have a lot of experience, as I mentioned, as a customer service agent, like the customer service, technical support, or even sales, but not as a dispatcher. But I'm willing to learn, I'm easy to learn any kind of positions.
can you describe a time when you successfully managed multiple dispatch requests? What strategy did you use to prioritize them? Well, to tell you the truth, let me tell you that I do not have any experience, any kind of experience as a dispatcher, just as a customer service or tech support or even sales, but not for remote dispatchers. But in order that I have a lot of experience, as I mentioned, 13 years working as a company, a call center, I would like to apply to this position, and I hope that you will be able to hire me. Take care.
Hi, my name is Lenny. I'm 45 years old. I would like to apply to the position that you are offering at this moment. There is a remote spotter. My experience, well, I have been working as a call center agent approximately 13 years in a company named StarTech Honduras. All right, so I would like to apply to this position.
Good morning, this is Lenin. I'm from Honduras, Central America. I would like to apply to the position that you are offering at this moment, that is remote dispatcher. Well, currently, my experience, I have more than 27 years of labor experience in total, and I have been, I worked for StarTech 13 years. All right, so...
