Andrés - Customer Service Specialist with diverse experience in telecommunications and healthcare

Extensive experience in handling inbound calls, resolving customer issues, and managing CRM documentation across sectors.

Proficient in bilingual support and effective communication with patients, customers, and medical teams.

Experienced in scheduling appointments, coordinating logistics, and following up on service or delivery status.

Skilled in CRM systems and call center tools to document interactions and manage workflows.

Provided inbound phone support for wireless customers, assisting with billing questions, service changes, device issues, and account inquiries., Managed a steady flow of back-to-back calls while maintaining a professional and customer-focused approach., Worked toward first-call resolution by...

Handled a high volume of inbound and outbound calls to schedule, confirm, and reschedule patient appointments., Served as a point of contact between patients, medical teams, law offices, and insurance providers., Ensured accurate documentation in CRM systems while following established procedures.,...